Customer Experience Associate

Required Knowledge, Skills and Abilities:

• Professional and positive demeanor with excellent interpersonal and phone skills/presence
• Good critical thinking and conflict resolution skills -- able to deal with pressure & stressful situations
• Strong work ethic
• Team player-- willing to go outside of defined duties to help others
• Strong computer skills, including Microsoft Office applications such as Word, Excel, PowerPoint and computer programs such as Outlook Scheduler
• Familiarity with SAP, ARIBA, S2, Easy Lobby and SalesForce preferred, will train if needed.
• Highly flexible and able to multi-task – able to work for multiple individuals
• Willing to handle changes in processes efficiently, and with positive attitude
• Demonstrates initiative and problem solving skills with a keen ability to prioritize and implement process improvement suggestions to streamline work activities
• Must be able to handle and prioritize a large workload – without compromising customer experience.
• Must have strong organization skills
• Must have a 'can do' attitude, looking to stay fully utilized at all times
• Flexible work schedule, must be able to work early or late on occasion
• Good written, verbal, and interpersonal communication skills

Education and Experience

• Requires high school diploma or GED equivalency; college degree preferred.
• At least 5 years’ experience working in a call center or customer service/experience role is preferred

We offer a competitive salary, incentive and benefit plan to eligible employees. Benefits include medical, dental, vision, life insurance, disability, spending accounts and 401(k).

PolyOne Corporation is a drug free workplace.  PolyOne is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable state and local law. #LI-KF1