Customer Service & Export Specialist
- Provide team leadership as a Specialist, administrator, and customer relations expert.
- Ensure the SCM team provides excellent customer service and support to all Export accounts.
- Strengthen customer relationships to keep building confidence and loyalty to Avient executes all export and import order requirements from quotation to cash collection.
- Coordinates with Logistics for inland, air and ocean freight carriers all logistic activities.
- Coordinates negotiation of letters of credit, sight draft or other export collection activities.
- Trains all Avient business in export order management§ Supports SAP start up and upgrades for export transactions across all businesses.
- Coordinates importations for all Avient businesses
- Provide support to SCM Managers, as needed.
- As a role model, demonstrates positive and proper business relationships with all customers and all levels within Avient.
- Supports the field/internal customers by being a liaison with the end-customer.
- Builds and communicates an in-depth understanding of international account cultures and business practices.
- Fully understands all aspects of export and import requirements and regulations and customs documentation.
- Provides performance feedback to management in order to meet areas goals and customer expectations. Order Management Oversees the CSR team’s export order management process.
- Works with sales to monitor and implement pricing on quotes, orders and invoices for accuracy and thoroughness.
- Ensures orders are priced accurately and promptly upon shipment to the customer.
- Coaches the team to ask for orders in advance of stated lead-times and forecasts required volume. Proactively communicates any deviation in the delivery process to the customer.
1. College or University graduated.
2. Commercial or internal trading at least 2 years of order processing. Logistic or shipping (import/export) experience. Secretarial experience is preferable.
3.. Good in writing & reading in English.
4. Proficient in MS Office.
5. Personal Skills - Self Confidence, Negotiation Skills, Work Independently, Work on a Team, Organizational Skills