Job Summary
The Customer Service Import-Export Specialist performs the duties of a Sr. Customer Service Representative in addition to being the department specialist on import / export items. The specialist serves customers (External/Internal) by independently supporting and providing compliance knowledge and experience to all ocean and air quoting, regulatory requirements, needing their areas of involvement and decision making. The CS Export/Import Specialist demonstrates a 'mastery' level of knowledge and skills and advises staff how to handle the business unit's international customers' account requests, concerns, suggestions and complaints with the highest level of service and support. The CS Export/Import Specialist is an integral member and consultant to all Avient Business Units, to ensure global market and OEM strategies are communicated and carried out. As an expert in the department, the CS Export/Import Specialist is knowledgeable in and coaches the CSR team on complex Import/Export matters (quotes, orders, custom regulations, etc.), and supports internal coordination efforts. As a representative of Avient Corporation, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. This position requires team leadership, independent decision making capabilities.
Essential Functions
Competencies
Environmental, Health, Safety, & Security (EHS&S) Requirements
Security includes physical security and cyber security.
Who We Are
Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:
Avient employs approximately 10,000 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.
Why Avient
Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.
At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.
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