Global Customer Service Representative
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KEY AREAS OF RESPONSIBILITY
- Complete order handling, from SAP master data maintenance to order receipt up until and including the delivery to the customer in a reliable way.
- Working actively together with account managers and regional business managers in one or more business segments to deliver our products (in a challenging logistics environment) to our customers.
- Participate in SAP system upgrades, testing, and implementation of new features.
THE IDEAL
- Affinity and background in logistics and transportation in a business-to-business environment.
- Experience and interest in continuous improvement of processes in line with the Lean methodology.
- 3+ years relevant customer service experience in business-to-business environment.
- Analytical capabilities to analyze our OtC processes & identify improvement areas.
- Bachelor’s degree (preferred) / Secondary vocational education
- Fluency in English (speaking and writing) and preferably in another European language (e.g., German or French).
- System knowledge: SAP-OtC and MS Office Suite.
WHAT YOU CAN EXPECT FROM US
- Attractive working conditions and self-development opportunities.
- Friendly, open, and informal work atmosphere.
- High degree of freedom to organize your work.
- A broad connection with other departments and regions
- A team of diverse employees who aren’t afraid to think outside of the box.
- A truly global and collaborative team that cares about the experience of our employees.
- The encouragement you need to develop and achieve the goals you set.
- A caring and supportive environment where you’re empowered to grow and share your ideas.