Sr. Manager, IT

Job Summary

The Sr. Manager, Network Infrastructure, is part of a dynamic global IT organization that supports the company’s mission and focus on innovation and sustainability, comprised of the ‘4 Ps’ – Product, Planet, People, and Performance.  This role is responsible for managing the company’s regional network infrastructure, ensuring it is secure, reliable and scalable, whilst participating in our follow-the-sun methodology in providing global support to other regions as appropriate. This Sr. Manager will lead a regional team of network voice and data engineers as we transition and evolve our operational models, processes, systems and team structure to ensure we exceed the expectations and demands of our rapidly growing business around the globe. Key success factors will focus around collaborating with Avient's Digital Infrastructure and Operations teams to align with strategic projects and implementing complimentary innovative plans through their regional network team. This role collaborates with associates across all levels, geographies, business units and business functions, including external business users and partners, to solve business challenges and achieve desired business outcomes. This Manager will have opportunity to bring new thinking to the organization, challenge the status quo, try out different approaches and make an impact not just on the immediate team, but throughout IT and the organization overall.

Essential Functions

·       Responsible for leading a regional team of Tier 3 voice and data network engineers and administrators in following, support and promoting the wholistic IT operations strategy, encompassing coordinating with the global Tier 2 on-site Operations teams, that aligns with the company's overall business objectives and strategic roadmap.

·       Focused on transforming technology into value across objectives in Avient IT’s four strategic areas:

o   Investing in our people

o   Delivering value-added solutions

o   Delivering secure, reliable, cost-effective solutions

o   Developing long-term strategies.

·       Continuously evolve and adapt their regional team to facilitate world-class follow-the-sun models of support, service provision and incident escalation around the globe.

·       Working closely with other IT teams to ensure that harmonized and standard processes are in place, along with effective training and appropriate system access to guarantee gapless global support across all relevant technical areas.

·       Fortify and enhance their team’s efforts to configure, deploy, administer, and support Avient’s regional network infrastructure and relevant applications, including Manufacturing Execution System as applicable, in collaboration with other cross-functional Tier 3 teams.

·       Collaborate with the global Digital Service Delivery team to ensure meaningful KPIs are implemented and continuously measured for their team to support SLA commitments in accordance with industry standards.

·       Engage with the Digital Service Delivery team to assure that all regional team members have suitable and correct ITSM platform access, and that the structure and processes of such allow alignment with best practices for effective incident management, resolution and reporting.

·       Provide project management oversight, input and guidance for complex global or regional projects and initiatives, ensuring local regional, regulatory and compliance requirements are met.

·       Ensure that the security, performance, reliability, and efficiency of Avient's regional network infrastructure is operationally maintained in accordance with established protocols, and continually improved where opportunity exists.

·       Proactively research and champion ways to improve IT processes and efficiency of the global Network Infrastructure to maximize service delivery and value.

·       Collaborate with the Digital I&O Management team to ensure our global teams continue to evolve and adapt to meet the needs of our rapidly growing business.

·       Support their team’s effectiveness to troubleshoot and resolve all relevant issues identified through monitoring platforms, calls, service desk, and vendor generated tickets in accordance with established SLAs.

·       Act as a liaison between appropriate end users and all other IT Teams via phone, email, and ticketing systems, triaging appropriate incidents to ensure escalation to relevant teams and third parties.

·       Warrants that high quality documentation exists for all applicable projects, systems, and knowledgebase articles, pertinent to their area of responsibility.

·       Support and help maintain relationships with all relevant IT vendors.

·       Participate in the IT strategic process and/or service needs.

·       Ability to work highly effectively, with no supervision, across various global virtual teams.

·       Follow direction to achieve a high-quality outcome.

·       Flexibility to work within global regional time zones, including to participate in off hours activities if appropriate.

·       Potential global travel up to 10%.

·       Other duties as assigned.