SR. REPRESENTATIVE, CUSTOMER S

* Provide customer focused service to assigned accounts.

* Respond to and manage customer orders from order entry to delivery and invoicing.

* Communicate effectively over the phone and electronically.

* Use a variety of systems to enter and complete transactions.

* Understand customers’ business operations and their needs.

* Understand our products and services from a technical perspective and those of competitors.

* May participate in or lead special projects/Lean Six Sigma initiatives.

* Key inside contact for specific customer/seller base.

* Process incoming orders, confirm pricing and availability of product.

* Advise customers of order status.

* Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving

schedules, etc.

* Timely and accurate administration of sales orders, customer complaints, material returns and credits.

* Answer price and availability questions.

* Respond to customer literature requests for MSDS, Certifications, etc.

* Follow all applicable ISO procedures.

* Use system reports and inquiries to drive activities that ensure superior customer service.

* Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions,

etc.

* Process new customer/update requests.

* Provide market or account intelligence gained through customer contact.

* Participate in customer calls and visits with sellers.

* Proactive communication with product supply reps and shipping department of any order changes customer initiates.

* Work with seller and PSRs to reduce aged inventory.