Technical Service Manager
ABOUT AVIENT:
Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world.
Examples include:
- Dyneema®, the world’s strongest fiber™, enables unmatched levels of performance and protection for end-use applications, including ballistic personal protection, marine and sustainable infrastructure and outdoor sports
- Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
- Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
- Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility
Avient employs approximately 10,000 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.
WHY AVIENT:
Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well as positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.
We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation, or advancement are based solely on a person's qualifications, abilities, experience, and performance.
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state, and local law.
General Summary:
We are seeking a highly capable and motivated Technical Services Manager to join our team in the Screen-Printing Inks Industry. The role will lead our Applications Lab and Color Matching teams, ensuring their seamless operation while delivering exceptional service to both internal and external partners.
Essential Duties and Responsibilities:
Safety:
Champion and enforce a culture of safety as the top priority in all lab operations. Ensure compliance with safety protocols, health guidelines, and environmental regulations. Provide training on safety measures and ensure the use of appropriate personal protective equipment.
Project Prioritization and Completion:
Coordinate and manage resources for streamlined project completion (color match, technical service, and quality control requests). Align and coordinate with key stakeholders to ensure all business objectives are met. Ensure that all lab work is accurately documented and reported promptly.
Lab Operations, Equipment, and Procurement:
Ensure the availability of necessary lab materials for ongoing work. Procure lab consumables and equipment necessary for efficient lab operations. Implement and maintain inventory control measures to optimize the use of resources. Oversee the maintenance of application and color equipment to ensure optimal functionality.
Technical Support and Training:
Provide expert technical support on printing techniques and product applications to both internal teams and external partners. Conduct training sessions for internal staff, customers, and distributors to enhance their understanding of our products and services. Support technical queries through various channels, including phone and email, ensuring prompt and accurate responses.
Team Support:
Lead, develop, and motivate the technical services team to achieve high-performance standards. Foster a “Great Place to Work” culture.
Performance Monitoring and Reporting:
Develop and implement key performance indicators (KPIs) to monitor and report on team and lab performance. Regularly communicate performance metrics to stakeholders and implement improvements based on data analysis. #LI-CB1
Competencies:
- Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will help our associates excel at their current roles, while supporting individual and career development.
If you are a dynamic Technical Services Manager with a passion for driving excellence in color matching and technical services, and you possess the ability to lead and motivate an excellent team, we invite you to apply for this exciting opportunity. Join our team and play a key role in ensuring the success of our Applications Lab and Color Matching Lab.
Education and Experience:
· Bachelor's degree in science, Business or Art would be beneficial, or a related field. Advanced degree is a plus.
· Knowledge of screen-printing techniques and product applications in the textile decorating industry is required
· Proven experience in managing a technical/customer services environment or screen-printing operation
· Excellent communication and interpersonal skills for effective team leadership and stakeholder engagement.
· Familiarity with industry-specific software and tools for work management, performance tracking and reporting.
· Detail-oriented with the ability to manage multiple projects simultaneously and meet deadlines.
Other
Typically reports to Director Technology or equivalent
Environmental, Health, Safety, & Security (EH&S) Requirements:
- Avient integrates EHS&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EHS&S requirements. Additionally, employees and management are responsible for reporting all EHS&S incidents immediately to ensure we keep EHS&S a priority within the organization.
- Security includes physical security and cyber security.
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.